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Frequently Asked Questions
Q: How much will it cost to ship my order?
All orders ship from our facility in Miami, FL and we do the best we can to pass the best rates we can achieve on to you.
All orders ship from our facility in Miami, FL and we do the best we can to pass the best rates we can achieve on to you.
Q: How do I track my order? Where is my tracking number?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.
Q: Has my order shipped?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your shipment confirmation number please check your spam filter settings. Registered users can sign in with your user name and password and view the status of their orders. Un-registered users can email support@Mountsplus.com or call us at 305-253-8393
Q: How do I track my order? Where is my tracking number?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam filter settings. For registered users order information, including tracking, can be found by logging in with your user name and password and viewing your purchase history.
Q: How do I change quantities or cancel an item in my order?
Please call or e-mail customer service AS SOON AS POSSIBLE for any questions about changing or canceling your order. Understand that many orders are charged, packaged and shipped very quickly. We are available Monday through Friday, 8:30AM to 4:30PM Easter Time at 305-253-8393. Outside of business hours, please email us at support@Mountsplus.com and we will address changes first thing in the morning.
Q: My order never arrived.
>First, check that your order has shipped from Mounting Solutions Plus and that the carrier’s tracking number shows that it has been delivered, using the methods outlined above.
Shipping times and reliability vary greatly by carrier. We have found UPS to have good tracking systems, and US Postal Service’s systems to be less reliable.
If your tracking number shows delivered, but you did not get the package, there is not much we can do until you contact the carrier directly. For UPS the number 800-742-5877. They are generally quite good at resolving these issues, but should they fail, give us a call. If USPS shows delivered and you did not receive the package then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.
For UPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.
Q: How do I create an account?
Click the Sign in then "Register" in link at the top right side of our site and enter the required information and click "Create Account". Your information is NEVER sold to any other company and is kept completely private.
Q: How do I edit my account information?
Click the "My Account" link at the top right hand side of our site, sign in, and click “Edit Account.” Select the categories you wish to edit and click “Update Account”. Afterwards you may log out or continue browsing our site.
Q: I forgot my password.
Click the Sign in link at the top right corner of our site. Under the “Register Button” click “Forgot Password.” It will ask for your email address, and send an email to you with instructions on resetting your password.
Q: I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at 305-253-8393 or email us at support@Mountsplus.comwithin 72 hours of receiving the product.
Q: What is your return policy?
In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must have a Return Material Authorization number (RMA) issued by Mounting Solutions Plus. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.
We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Visit our Return Policy page to submit a return request and receive your RMA number.
Q: When will my order ship
Please see each individual item page for more information on the availability or restrictions of individual items. You will receive a shipment confirmation when your order has shipped, and tracking information within 24 hours of shipment.
Q: How do I track my order? Where is my tracking number?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.
Q: Has my order shipped?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your shipment confirmation number please check your spam filter settings. Registered users can sign in with your user name and password and view the status of their orders. Un-registered users can email support@Mountsplus.com or call us at 305-253-8393
Q: How do I track my order? Where is my tracking number?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam filter settings. For registered users order information, including tracking, can be found by logging in with your user name and password and viewing your purchase history.
Q: How do I change quantities or cancel an item in my order?
Please call or e-mail customer service AS SOON AS POSSIBLE for any questions about changing or canceling your order. Understand that many orders are charged, packaged and shipped very quickly. We are available Monday through Friday, 8:30AM to 4:30PM Easter Time at 305-253-8393. Outside of business hours, please email us at support@Mountsplus.com and we will address changes first thing in the morning.
Q: My order never arrived.
First, check that your order has shipped from Mounting Solutions Plus and that the carrier’s tracking number shows that it has been delivered, using the methods outlined above.
Shipping times and reliability vary greatly by carrier. We have found UPS to have good tracking systems, and US Postal Service’s systems to be less reliable.
If your tracking number shows delivered, but you did not get the package, there is not much we can do until you contact the carrier directly. For UPS the number 800-742-5877. They are generally quite good at resolving these issues, but should they fail, give us a call. If USPS shows delivered and you did not receive the package then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.
For UPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.
Q: How do I create an account?
Click the Sign in then "Register" in link at the top right side of our site and enter the required information and click "Create Account". Your information is NEVER sold to any other company and is kept completely private.
Q: How do I edit my account information?
Click the "My Account" link at the top right hand side of our site, sign in, and click “Edit Account.” Select the categories you wish to edit and click “Update Account”. Afterwards you may log out or continue browsing our site.
Q: I forgot my password.
Click the Sign in link at the top right corner of our site. Under the “Register Button” click “Forgot Password.” It will ask for your email address, and send an email to you with instructions on resetting your password.
Q: I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at 305-253-8393 or email us at support@Mountsplus.comwithin 72 hours of receiving the product.
Q: What is your return policy?
In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must have a Return Material Authorization number (RMA) issued by Mounting Solutions Plus. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.
We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Visit our Return Policy page to submit a return request and receive your RMA number.
Q: When will my order ship
Please see each individual item page for more information on the availability or restrictions of individual items. You will receive a shipment confirmation when your order has shipped, and tracking information within 24 hours of shipment.